Who We Are: The People Behind Property Assistant…. Hannah Shock (Inventory)

Here at Property Assistant, we are proud of the relationships we form with the individuals we work with. From vendors and buyers, landlords and tenants to the myriad companies we employ to help deliver our services, we know that it’s people that power our success.

In this week’s People Behind Property Assistant, we’d like to introduce you to, Hannah Shock, an inventory clerk who supports our lettings business.

Hannah Shock, Inventory Clerk

Hannah runs her own business, Inventory 360, based in West Berkshire which provides a range of property services including the preparation of inventories for lettings, mid-term tenancy inspections and snagging reports for new-build properties. She is a member of the professional Association of Inventory Clerks and follows a strict code of practice.

We’ve been working with Hannah since we started Property Assistant in 2014 and have come to rely on her as an important part of the relationship we have with our tenants. Bookending their lease term, Hannah is on hand when they move in and when they move out and, as a result, is often at the front end of plenty of queries. Although her job is to be an impartial assessor, it is important to us that tenants are met with both professionalism and warmth when they meet with her. After all, we like to offer continuity of service!

Diligent, hard-working and with a keen eye for detail, our landlords know that the reports compiled by Inventory 360 are accurate and thorough.

We’re so pleased to have Hannah as part of our extended team and enjoy her sense of humour and sense of style. We put some questions to Hannah about her role and her family life to find out more about her.

Tell us a little about what your job entails. 

An Inventory clerk produces reports on the condition and contents of a property, starting with doors, ceilings, walls, woodwork, flooring, windows, curtains, furniture.  This can take anywhere between 1-4 hours depending on size of property, decoration and furniture.

Checking in a tenant, the clerk highlights the areas of the inventory the tenant should be made aware of, i.e. specific large marks dents etc to walls, floors and ceilings, any damage to furniture etc, meter readings, key handover.

On check out the clerk will use the check in report to compare the property and assess who is responsible for the dilapidation/cleanliness etc.

Clerks also carry out periodic inspections on behalf of the agents or landlords, this involves checking that the tenants are keeping the place in good condition and have not altered the property in any way.

What did you do yesterday?

Walked my dog,  business admin, diarising new jobs , invoicing, planning for new business.

What’s the most challenging part of your job?

Finding and securing new business

What kind of problems do you face on a day-to-day basis?

Gaining new business

What’s it like to work for Property Assistant?

Refreshing. They are an honest friendly business that puts the tenants first and will always follow up on any problem immediately.  They pay promptly 🙂 Always give a good notice period to schedule in a job. They are the type of couple I would enjoy a glass of wine with, such lovely people.

If you weren’t working in your current job, what would be your dream career?

A yoga teacher or running a Country Estate.

What would be your ideal home and where would this be?

A country cottage with large windows looking over rolling fields and the sea.  Wiltshire, Devon, Cornwall or Dorset.

If you won the lottery jackpot, after a house, what would be your first big purchase?

Aston Martin for my husband

What’s your guilty pleasure in life? 

A glass of wine and a sneaky menthol roll up on a Friday night

What do you do to unwind after a stressful day?

Gardening or play with my dog

What five words would your best friend use to describe you?

Loyal, empathetic, funny, compassionate, stylish

What is the most important thing in life?

To be happy and content with yourself

Where do you see yourself in ten years’ time?

Holding grandchildren by the sea.  In reality, still working and living in Aldermaston.