Covid Company Viewing Policy

We are carrying out property visits adhering to the government advice in this link;

Property visits will only be carried out if we feel healthy and show no signs or symptoms of Covid-19 (however mild).

No visits will take place at a household where someone is isolating or where an individual has been classed as ‘at-risk’.

We will be adhering to all social distancing measures.

We will be wearing face masks which will be used for a maximum of 1 hour.

We will regularly use hand sanitiser and wipe down all equipment after each appointment.

Property Assistant Properties

We will ensure that all properties that are visited do not have an occupant that is self isolating, displaying any symptoms of Covid-19, and/or received a positive diagnosis.

We request from our clients that all properties are suitably prepared for the visit, asking that frequently touched surfaces such as door handles, handrails, tabletops are cleaned using suitable cleaning products prior to each visit.

It is requested that all visits are conducted in a vacant property and we will ask our clients to vacate the property during any visit.

Property Visit/Viewing Process

Please be advised that whilst we will take all reasonable care to prevent the spread of the Covid-19 Coronavirus, Sellers/ Occupiers and Applicants/Viewers are ultimately responsible for their own personal safety and wholly undertake/accept viewings at their own risk.

Applicants/Viewings

• The applicant has viewed any Virtual or Video tour available, thoroughly read the marketing literature and spoken to a member of staff about their specific requirements to make sure the property is suitable.
• The applicant (or anyone in their household) has not had any symptoms within the last 14 days and does not have Coronavirus.
• The applicant is able to provide their own PPE, i.e. face covering as a minimum and will bring with them and wear during the course of their attendance. Failure to attend with suitable provision will result in the appointment being cancelled.
• The applicant undertakes not to touch any surface within the property.
• The seller/occupier must refuse or cancel the viewing if anyone in the household has had symptoms within the last 14 days or has Coronavirus.

• The Seller/Occupier confirms that they will vacate the property for the duration of the viewing
• The Seller/Occupier has cleaned the property including any external door handles etc before vacating the property, leaving internal doors open.
• The Applicant must confirm that they, or anyone in their household, have not had any symptoms within the last 14 days and does not have Coronavirus.
• The applicant should arrive already wearing their own PPE, face covering as a minimum.
• The applicant must wait outside the property (preferably in their vehicle) until the staff member confirms they can come in.
• The staff member will ensure that all internal doors are already open and any lights required already switched on (if possible the seller/occupier should do this before leaving the house)
• The staff member must ensure that the vendor/occupier has left the premises before allowing the applicants in.

At the viewing:

• The Applicant will wear a facemask and be prepared not to touch any surface or be wearing suitable gloves.
• No more than two adults, in addition to the staff member, may attend the viewing
• No children may attend the viewing
• Social distancing should be maintained between the applicant/s and staff member wherever possible at all times
• Under no circumstances should hands be shaken
• The staff member must wear new PPE when attending a new property
• The internal viewing should last no longer than 15 minutes.

After the viewing:

• The staff member should make sure the applicants have left the premises before the vendor/occupier returns (or another viewer arrives).
• The staff member should wipe down any door handles, switches or surfaces that have been touched, using antibacterial wipes as they leave the property and/or before the seller/occupier returns or another viewer enters.
• PPE and wipes must be disposed of carefully in a suitable waste bag to be kept in the boot of the car and an anti bac hand wipe or gel used afterwards, and before getting back in the car.
• On return to the office (or home) the staff member should wash their hands thoroughly.
• The staff member must alert Julie Lawry of any breach of the above that could result in a possible contamination risk.
• It is advised that the Seller/Occupier should again wipe over any surfaces where contact was necessary during the course of the viewing when returning to the property.